Refunds & Returns

Shop with Confidence


We want you to be 100% satisfied with any purchase you make with us, but we know that sometimes you may change your mind or that things can go wrong. This is why we offer the opportunity for you to return your item to us from anywhere in the world as part of our unique Returns Offer.




Have you changed your mind or bought the wrong item?


If you decide that the item you purchased isn’t for you, our Returns Offer means you can send the item back to us.


If the items are in the same condition as sold, you can return them to us within 60 days of the date of your purchase with a copy of your proof of purchase to either exchange it for another item (stock dependant), or receive a full refund.


To arrange this, simply download our returns form, complete all the relevant sections and send your item back to us with this form and a copy of your proof of purchase (receipt).


UK Returns

We recommend that if you are posting from within the UK and, your item was over £30 that you return it to us using Royal Mail Special Delivery service. If the item was under £30, we recommend you use the Royal Mail Recorded Delivery service. This means that you are able to track the item during its journey to us.


Non-UK returns

If you live outside of the United Kingdom, please send the item using a security recommended, recorded method of postage, so you can track your item while it is on our way to us.


Postage

Please note that World Duty Free Group will not refund postage costs if you are returning items because you have changed your mind or have purchased the wrong item.



Has something gone wrong?


If your item has developed a fault, we are able to offer a full refund, a replacement (stock dependant) or an exchange for another item (stock dependant) within one year of the date of purchase. As long as you can provide us with a copy of your proof of purchase, we can help you.


To arrange this, simply download our returns form, complete all the relevant sections and send your item back to us with this form and a copy of your proof of purchase (receipt).


UK Returns

We recommend that if you are posting from within the UK and your item was over £30 that you return it to us using the Royal Mail Special Delivery service. If the item was under £30, we recommend you use the Royal Mail Recorded Delivery service. This means that you are able to track the item during its journey to us.


Non-UK returns

If you live outside of the United Kingdom, please send the item using a recorded method of postage, so that you can track this item whilst it is on our way to us. Please DO NOT use a courier service as this cost will not be refunded.


Postage

Please note that we will refund postage costs if the item is faulty, with the exception of courier costs. We will contact you once we have received the item to arrange your postage refund.



Our Contact Information


If you have any further queries or wish to speak to an advisor, please call the Customer Support Team on +44 (0)1784 475509 or email customerservices.uk@wdfg.com who will be more than happy to clarify anything for you.




Terms and Conditions of the Returns Offer


The Returns Offer applies to purchases in the UK & Jersey in stores operated by WDFG UK Ltd, these include the following: World Duty Free, Biza Tax & Duty Free, Alpha Airport Shopping, Glorious Britain, World of Whiskies, Collection, Simply Chocolate, Beauty Studio, Cocoon, Perfume Gallery and Thinking Scotland.


Please note that the Returns Offer does not apply to (and therefore no refunds, exchanges or otherwise are or will be available for) the following:



  1. Goods which are not returned in the same condition as sold (unless faulty)
  2. Earrings (unless faulty)
  3. In-ear headphones (unless faulty)
  4. Bespoke or specially ordered items, personalised items, or items altered / adjusted after the sale



Please note that this exclusion does not affect your statutory rights. Nor should it affect any rights which you may have pursuant to any contract which you may have with the relevant retailer at the relevant airport.


WDFG UK Ltd does not accept any responsibility for items posted but not received by us.


If you request a refund via our Returns Offer we reserve the right to refuse such a request and / or to request further information in order to establish the validity of the claim.